Greenstep Hub Quick Guide

Last updated 6 months ago

Greenstep Hub is effortless to take into use

Practically no efforts are required to start using Greenstep Hub!

After you have been registered by an administrator as a user, you just log in with your existing company Microsoft or Google account and begin.

Please note:

  • Login / Single Sign-on with your Microsoft or Google account might be restricted or denied by your IT department. Please ensure that your IT department allows access to the service at hub.greenstep.com

  • Greenstep Hub will send notifications to your email address. These notifications might be flagged as spam or possible phishing. To avoid this, ask your IT department to add the address noreply@hub.greenstep.com as a trusted sender

Login and view

Email notifications

User management

Adding a new user

  1. Go to My company -tab from your user profile

  2. Click Add user -button

  3. Fill the form

•        Admin rights can be given with the Admin toggle switch

Editing or deleting a user

  1. Click the tree dots on the user row à Actions column

  2. Choose wether you want to edit categories, change the title/role, or delete the user

Functionalities

Messages:

  1. Choose the company from Company view menu

  2. Start a new message thread from the top right corner: 

  3. or answer a message by choosing a message thread and writing the message to the text field: 

Shared files:

  1. Choose the company from Company view menu

  2. Choose the folder to add or download files

If you have access problems

Instructions:

•        Customer’s Microsoft admin needs to approve for each user the use of Greenstep Hub in Entra ID

•        The name of the app in Entra is “Greenstep Hub (production)”

•        If admin user does not find the app in the list, the easiest way is for the admin to try to log in at hub.greenstep.com and proceed to give appropriate permits from the pop-up screen show on the left

When you try to log in you get the error message “You do not have the required permissions to access this resource”.

Or alternatively:

If you try to log in at hub.Greenstep.com, you can access Greenstep Hub but get the message “There are no companies. You are not added to any company yet.”

This means that the exact email address that you use to log in does not have access rights to any categories in any company.

  • Ask Greenstep to check that your correct email has been added to the Hub and you have granted access to the correct categories

  • Note: if you use more than one email address with your Microsoft account, please make sure Greenstep has the same address that is used in logging in to services